Road to success a special company idea. Service and customer loyalty have top priority for entrepreneurs Holger Wesselmann. It’s been three years that the owners of two car dealerships in Kellinghusen and Barmstedt introduced an own accident and service hotline for the own companies, but also for other companies. Among the nationwide more than 600 customers are no longer only workshops and garages, but medium-sized companies from all industries. It is essential at the present time, around the clock for the customer can be reached to be \”, the 51 founder explains his business idea and admits: the offer attracts more and more circles.\” I have not expected even.\” The name of the hotline Derrick more reminiscent of the detective series. HARRI112 is\”really just friends refer to in-house auto-rescue-call initiative\”. Barmstedt (Pinneberg) is headquarters of the company, the Service Center is staffed around the clock is located in Hamburg, Germany -Poppenbuttel. The principle is simple: the companies involved change your phone outside the business hours on the hotline, the employees in the Service Center can help individually all customers based on the master data.
Range according to owner Holger Wesselmann by the breakdown and accident help about appointments for a workshop visit to car rental and car reservation. The customer requests are redirected by the staff of the Service Centre directly to the companies involved and there processed during regular business hours. We make available only the piano playing itself should be the partners \”, says the businessman. Meanwhile, also companies in other industries have to appreciate the benefits of this service. The Service Centre accepts for heating oil dealer after hours delivery requests, in connected home improvement stores, artisans can order missing materials. For home and insurance brokers, the company will in the future a telephone Back-office’ offer. At the start of HARRI112 \”wanted to attack Holger Wesselmann, upper master of the car Guild in the District of Pinneberg, originally only the own business under the arms.