Mobile Market

Of course they need for a fast Internet connection. Also they should not more than 1,500 kilometers from the location of the servers reside, because otherwise, the latency for players is too high”, PC World reported. Onlive was no distant future – the service starts on June 17 for monthly $15 in the United States. While the desktop PC will not go away in the next three years. We will see but still very many surprises in the IT industry that will accelerate the Smartphone success”, says Peter Walker Madrigal, Chief Executive of the after sales specialists Bitronic in Frankfurt am Main. The limitations of the display and the keyboard are offset by new control and presentation elements.

The technological trends on the mobile market substantiate that telecommunications is increasingly becoming a discipline of computer science. IT developers engage with great panache on the mobile telephony and allow completely new application scenarios that go far beyond voice communications. From the perspective of Bitronic, which is more than welcome, because we have our roots in the Information technology”, explains Peter B. Zaboji, Chairman of the Frankfurt after sales company Bitronic. “At some point, the differences between mobile, notebook and NetBook, stationary PC would disappear altogether, weilmunster added: for the sales and service organization of different manufacturers, this scenario is very challenging.” Therefore, the dominant mobile phone maker have outsourced their service for good reason. That not one of their core competencies. The global conglomerates can not correctly portray it.

Although, every developer dreams of zero error rates. A Smartphone that is difficult. The mobile mini computers are becoming increasingly complex and there it is, that it comes to errors and difficulties in the operation,”says Zaboji. A product with many technology and a wide range of configurations, you need a sophisticated troubleshooting should be done via telephone services. Bitronic place according to own statements at about 90 percent of cases already in the call center determine where the error comes. If complaints arise in the warranty period, an Internet portal with an E-Mail function is not sufficient. For technical products, there must also be a well structured and well organized decentralized service. No customer is willing to wait four weeks to repair or to send to a new device with a mobile phone. Such an Exchange may take only a few days or hours. A mobile customer no longer accepts everything else”, so the experiences of Zaboji. At Bitronic, the three-day cycle applies: pick a day, repair on the other and the third back. We have a very sophisticated analysis system that collects, how often each spare part is needed. So, we have a high planning security in advance. We observe the needed behavior on article level very closely from the first day of introduction of mobile phones, PCs, Netbooks, laptops, monitors and TVs. The great complexity is simply the variety of type part numbers. Pro manufacturer we move about in the five-figure range, the Usually two or three years must be planned, procured and stored”, explains weilmunster his company’s service organization. Bitronic is now for 40 years on the market and the real difficulty is the lifecycle on the provider side. There are manufacturers who initially have a great success and after a few years simply vanish from the market. Others were very small plants and are now huge. The challenge for us is to accompany the product and life cycles on the manufacturer’s website. Our duty is to be the professional fulfilment of the technical claim, the Freestyle is to control the processes as a whole,”says weilmunster.