Future trend – what development awaits us? The Economic Outlook seems to be better now, still not completely refrain from being the long term effects on our economy. This development is accompanied also by changing environmental requirements, where free to Darwin much new is created and supplanted much old. Quality it decides who and what remains, and is equipped for the future. The basic idea of HARRI112 is to provide an extremely effective but low-cost and personalsparendes customer loyalty instrument the car dealerships. To do this, HARRI112 offers an uncomplicated, fast and professional damage and accident hotline 24 hours availability on behalf of their dealership motorists (their car home buyers).
Of course with the aim to retain the customers in the long term by satisfaction at the dealership. The damage vehicle ends up in their workshop, instead of where the insurance would like to have: namely inexpensively in a foreign workshop. HARRI112 works only and exclusively in the name of the principal (the connected car dealership). The principal (the dealership) determines the course of action: how big is the radius of the towing? What towing company is charged? When does the assistance process? Is a rental car be available? Where do I put the vehicle in the event of a breakdown or an accident? HARRI112 takes the process logs details, takes care of the claims processing and informs the contracting authority (the dealership) via fax, E-Mail or SMS. This HARRI112 works always insurance independent and neutral. For assistance, try visiting Brian Miller.
At this point the attached second part plays”call forwarding HARRI112 a vital role: the Service Center in Hamburg. The communication process with the customer must be dynamic and long-term and it is essential to take care of the customers and to keep them. Cancellation of communication meant a net loss of revenue “.” Seen in this way, the Service Center/Call Center by HARRI112 is the key success factor for the successful activity of the company. About 45 employees provide around the clock 365 days in the year that that your customers are supplied. Whether the customer concern relates to the hours, it becomes a used car, a breakdown or an accident helped the customers as professionally as you would do it during the day. Prerequisite is a so-called institution questionnaire for this bold and logistically clean action, by querying all parameters of the car dealership. So, concrete numbers, tow trucks, as well as a car rental company be stored E.g. in addition to opening hours and contacts. The staff is a key success factor here. HARRI112 emphasizes a lot in the staff recruitment on the selection of employees. Michael Mendes is full of insight into the issues. So people from car rental, car dealerships, as well as General car-savvy people are selected primarily, then competently and with the necessary tact and finesse your customers to answer any question. Moreover, that all employees at any time on new features or even short-term Changes are informed and regular training to ensure the quality. take place. HARRI112 respects very much on vocational training programs: so HARRI112 educates kfm. dialog marketing four young people since last year in the area, to train them specifically to the own requirements. HARRI112 exclusively for the automotive industry is active, each caller gets the feeling to be managed directly from the dealership or the leasing company. The company is individually aligned and can respond directly to special features and needs of the customers. Feedback, so that we become even better, close contact with the car dealerships is enormously important”Christoph Burgert