On the other hand, a majority of respondents believes that is as a result of a cloud trends the structure of internal employee competencies will reshape. Ultimately there will be only in rare cases very short term and at the same time very complex cloud strategies, so that the impact on the IT service management will occur more gradually”, the Exagon consultant gives all-clear on the one hand. On the other hand, he warns not to put your hands in your lap. Also at the classic outsourcing IT functions were outsourced frequently, without involving the IT service management relevant quality and performance conditions”, emphasizes Stangner. Neither had been clearly defines the interfaces of the processes coming from outside and a proper monitoring introduced co-ordinated the contractual conditions of the various suppliers. At an early stage, there must be a secure conceptual basis for different cloud options are created, because otherwise every cloud initiative process structures or other conditions can into disorder and ITSM is then more busy with a constant reorganization than to devote himself to his actual duties.” Most companies are still far away. Only every tenth case is considered to be sufficiently prepared already on the future of the cloud. All others are currently in corresponding plans (18 percent) or have taken no steps (55 percent).
Every fifth managers also believes that no adjustment is required of all cloud discussion despite in its IT service management. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. While this includes Exagon performance portfolio both consulting services such as extensive training. Companies and institutions such as AirPlus, BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Deutsche Telekom, airport customers include Cologne, Heraeus, information and technology of North Rhine-Westphalia, Hesse Center for data processing, host Europe, Postbank, T-systems, TuV Sud, Vodafone, Volkswagen commercial vehicles and the German Woolworth.