The drafting of a script for the sales area is important if you want to get consistency in the service you give to your customers. The text of a script should contain relevant information about the product or service you offer. Before writing a script, consider the following: market goal: defines what market you want to attack. Process: Some products and services require several steps before the sale is made. Urgent: Need to package insert have a reason to buy immediately. Designing a promotion every month and offer it to your clients. Client: the sales script totally focused on the client.
Once you have the script: salute to the customer: is vital that this is done correctly because it will open step for what follows. Emphasizes the reason for the call of sale/visit and asks permission to continue: for example: – would be good to report the reason for my call today? – This step applies when the seller makes the first contact. Open questions: the seller asks questions that can not be answered with Yes or NO. Get consent: is very important to get feedback from the customer.Questions that lead to get a Yes have. For example:-do you realize? You’ll benefit from the products A, B and C, are interesting, truth?-handling objections: handling objections is part of the sales process. Sales person must handle properly. Closes and takes the next step: for example:-would you pay with cheque or credit card? -Used phrases to review the level of conviction:-do relate this with what you had in mind? What I understand, is that you want an A, B and C, is there something more?-if you apply these simple steps you will have a winning script. The margin of error in your sales team will be lesser and greater productivity, means that customers they will get concrete information and quality service. If you are about to start a campaign for your business, it applies this sales strategy.