Electronic call system by Tensator ensures smooth running in Terminal 2 at Munich and shortens the waiting time desire to travel to Munich Airport. Happy excited faces and eyes bright with anticipation flashing again and again from the crowd. For all, it must be fast. The thoughts linger already at the destination. The quick check-in area in Terminal 2, coupled with an electronic call system, allows for speedy check-in. The Munich Airport handled around 32.7 million passengers in 2009. Thus, he occupies the 7th place at Europe’s airports. For Lufthansa, the airport in 1992 commissioned is an important hub, mainly for continental flights.
High quality service is the 1926 based crane company atop the list. This includes seamless check-in at the start of a journey. After a test phase two electronic call systems for the taken in September 2009 quick-check-in area in operation. The traveller book on one of the 80 check-in kiosk itself and can then post your luggage to one of the 26 switches. The electronic call system by Tensator regulates the high crowds at the baggage drop-off. The waiting will be over a central mounted 42 “monitor on the next free desk informs. A small screen with the number of switch orientation above each baggage drop-off.
“Karsten Schiz, Manager of ground services of the Lufthansa Munich says: 88 percent of the surveyed passengers are very satisfied and indicate that the call system represents a service improvement.” Lufthansa employees also benefit as Karsten Schiz further explained: for our employees, it means a professional appearance. The surveyed colleagues are of the opinion that the system call facilitates their work flow.” In Germany, an American queue system is”still not common. However, experiences and evaluations show that faster and fairer is such a system, which consists of a single queue. The call to a free switch is performed by Trigger a radio-controlled contact by the staff. The number of arrows is immediately transferred to the centrally located monitor. This allows optimum utilization of resources. The queue will degrade faster, increases the satisfaction of passengers and employees. The electronic call system (short: ECF, for: electronic call forward) was developed by the Tensator group and installed. The ECF system consists of a 42 “monitor, two speakers, media hub, small screens and call switches including transmitter. The monitor movies or information for the passengers to be displayed between the calls. That uses like Lufthansa, for example, also in Munich. An update in May 2010 the feeding of the footage can now stick a USB hub be. In addition, the system offers the possibility to retrieve reports, such as for example number of checked-in passengers and the respective time. Contact for this press release: Alexandra Leonhardt Tensator GmbH silo road 35a 65929 Frankfurt / Main T: +49(0)69 300 3890-13