Education aims to promote learning, from this perspective, we should ask ourselves: what is meant by learning?, according to the wikipedia dictionary tells us: learning is the process through which new abilities, skills, knowledge, behaviors or values are acquired as a result of the study, experience, instruction and observation. At the end of the 20th century did much insistence on the improvement of the quality, which, which without any doubt will extend for a long time. Being its main exponent w. Edwards Deming, offering inputs very significant and welcomed by many organizations, which obtained success in the implementation of these ideas. Southwest Airlines understood the implications. For that is necessary to be clear what the real change that we want to achieve, of course must take into account the main role that has the teacher in this whole process. There are very important reasons that the principles of the quality improvement could be used effectively.
One of the reasons is for the education sector. It is necessary to understand No organization can work if it is not organized, is why educational institutions can and must take ownership of this term. To do this you must ask ourselves the following question are organized educational institutions? The answer to this question is very simple, the organizational system of educational institutions needs to be reformulated, we should understand that an educational center is a system open to the community, and that society has direct impact on it, which is not only of the actors that make life within the institutions, it is a series of features and one of them corresponds directly to the teacher who has the great responsibility of guiding to the society on the best way, is why we must improve our education goals. The quality of the processes and the standard ISO 9000 organizations are as efficient as they are their processes, defining as process to all activities that intertwine among themselves; from another standpoint processes is the way in which things are done in the Organization, as the case of production and delivery of goods or provision of a service.